Getting it done in the mines

Marc was working on a remote renewable energy site when a small metal splinter in his finger quickly escalated into a severe infection. The challenge was compounded by the site’s isolation and a strict no-driving-after-dark policy. Fortunately, Techforce's Recover at Work program, in collaboration with PeopleIN, led by Operations and HSE Manager Joel Kass, played a critical role in managing the situation and ensuring Marc received the care he needed. Joel’s involvement began immediately, arranging a telehealth consultation and providing medication on-site while staying in regular contact to monitor Marc’s condition. “Given the risks, we knew every decision had to be swift and well-planned,” said Joel. Despite early intervention, Marc’s symptoms worsened rapidly, prompting Joel to coordinate an urgent transfer to Canberra for medical review, and ensuring Marc wasn’t burdened with expenses. Even after Marc was cleared for travel back to Brisbane, Joel’s vigilance remained constant. “Watching the infection progress was concerning and I knew immediate action was necessary,” said Joel. Another urgent Telehealth consultation was arranged through our trusted provider network. The consultation revealed the need for emergency care upon Marc’s arrival in Brisbane, as there was a risk of sepsis. Joel promptly organised transport to the Royal Brisbane and Women’s Hospital, where Marc received second opinion, then IV antibiotics and monitoring. Throughout the supported process, Joel kept in constant communication, ensuring Marc felt supported even in the early hours, checking in between 1:00am and 3:00am on a Saturday. He also liaised closely with Techforce’s valued client site personnel and HSE teams to ensure mutual and timely decision making, coordinate transportation, while ensuring Marc’s fitness for work was documented and prioritised for future opportunities. Reflecting on his approach, Joel shared, “The most important thing for me is making sure our people feel supported and know they’re not alone. If I can help take away some of that stress, then I know I’ve done my job.” For Marc, this level of comprehensive care made all the difference. “Joel’s support went beyond the basics,” said Marc. “Knowing someone had my back meant I could focus on getting better - and that’s not something I take for granted.” His journey highlights the crucial role the PeopleIN and Techforce Recover At Work program plays, proving that with the right intervention, even the most challenging cases can end in a story of recovery and resilience. Kerryn Stewartson, PeopleIN’s Head of Recover at Work, emphasised the program’s holistic approach. “It’s a huge win for the employee too, as we know it’s important for mental health and well-being that they’re able to feel valued and return to their normal working environment.” Marc’s story highlights the importance of addressing both the physical and emotional needs of employees, demonstrating how genuine care and timely action can be the key to a successful recovery and reintegration into the workplace.